Workflow enables you to define events and actions and create full replication of real-world processes against the full policy life cycle, claims management, client marketing and account management.
All of the following are supported: diaries, documents, validation, limits, authorisation, emailing, reporting, refer and decline processing. Custom actions allow almost any task or set of actions to be defined.
Trigger points and events can be easily setup based on single or multiple conditions. Actions such as warnings, referrals, emails, notes, diaries and automated scripts can be executed.
Key is the ability to assign SLAs, allowing senior management and execs to monitor and manage performance.