Specialist Insurance Broker
A direct hit during an electrical storm is likely to do damage no matter what precautions you take and that’s what happened to one of our long standing customers last week at their National Service Centre.
Along with the failure of their telephone systems, the server used by the Websure database was corrupted along with its backup. This very unlikely scenario called for an extraordinary disaster recovery exercise which involved taking the most recent copy of a replicated database, sending it by motorcycle for 200 miles and when restored, correcting conflicts and data syncing issues.
Although our actions went over and beyond our contract commitments, we did not want this unfortunate event to undermine our customer’s business. A spokesperson for the company said: “We are grateful for the prompt and unflustered actions by the Websure Support Team in getting us back up and running and successfully trading as quickly as they did with virtually no disruption for our customers. We have always had a ‘disaster recovery’ plan in place for unforeseen incidences such as this and Websure’s involvement, working alongside our own IT experts, is written into that. The whole process worked very well.”
Gravity Underwriting Limited
Founded in 2009, Gravity are a specialist team of underwriters, with an accent on Commercial & Liability Insurance.
Ricky Wood - Assistant Vice President, Underwriting, Gravity Underwriting Limited
"As a specialist and highly technical team of underwriters, our business is inherently complex. When we decided to move away from our manual underwriting environment to one that was fully automated and online, we knew that we needed an underwriting system that could be tailored to suit the intricacies of our operations, whilst being simple enough to use. Websure delivered exactly that.
The platform is truly flexible in its design and it was straightforward to reconfigure when our requirements evolved during the course of the project. The vast knowledge and can-do attitude of the Websure team was greatly appreciated and ensured a successful implementation."
Hiscox is a specialist Insurer, underwriting personal and business risks. A FTSE 250 company, with offices across 14 countries.
Keith Featonby - Head of IT: London Market, HiscoxRe, Special Risks & Hiscox MGA
"Hiscox has worked with Sheraton Systems (Websure) since early 2015 and we have been impressed to find a software solution and a team that truly delivers what it promises.
Since implementation, which involved complex customer data migration, we have realised a number of operational efficiencies. By using the platform’s impressive self-service function, we have also been able to introduce a number of new products to market with speed and ease, giving us an immediate competitive advantage.
The Websure team have significant insurance market experience and are helpful, knowledgeable and extremely capable software experts."
Carroll London Markets
CLM is a leading wholesale London market broker, handling delegated authority and open market risks for Commercial Combined, Commercial Property, Liability, Fleet Motor, Contractors and Leisure. CLM manages its entire insurance portfolio on Websure.
Sami Sulaiman – Managing Director, Carroll London Markets
“Websure not only meets all the requirements needed to run our business efficiently but also gives us the flexibility to adapt / build and grow the system on demand as and when our business changes.
Since implementing Websure, we have been able to hold electronic files, build bespoke and tailored documents, and most importantly, achieve a huge cost saving on staff numbers because we can automate many of our processes. Websure’s strong insurance and London market knowledge allowed us to move quickly on new releases and implementing major changes.
Our business started with 20 people, with Websure in one London office. We now have 75 staff spread across three main UK offices and several remote small offices all running one Websure system, replicating across our sites every five minutes. This enables us to manage business and staff roles across all our offices with key reporting for three offices running from our headquarters in London.”
Randall & Quilter
Randall and Quilter uses Websure as a vehicle to service its UK Commercial Combined Schemes, Canadian Liability Scheme, Marine Hull and Cargo Scheme.
This is a classic turnkey model with teams continuing to join with varying products and business process models.
Business Development, Randall & Quilter Investment Holdings plc.
“Having spent months viewing various IT platforms it became clear that Websure’s offering was by far the most suitable and comprehensive for our company and its underwriting needs. The platform’s overall flexibility and easy-to-use structure, coupled with the support that the Websure team offers both during the implementation and after sales stage, is exemplary. We have kept abreast of the developments across the main IT platform providers within our space since starting our relationship with Websure some two years ago and are pleased to say that Websure continues to be our partner of choice in this area.
One of Websure’s greatest assets is the flexible and easy-to-use structure that enables the user to make amendments to the look and feel of the data capture screens, as well as users being able to create their own schemes without the need to keep replying on the IT provider. This makes going to market with new products easy and very cost effective. Websure has helped us to drive operational efficiencies beyond where we thought we would be, something that has enabled our underwriters to focus on business development, comfortable in the knowledge that operational matters are in hand.
The biggest area of savings so far has been in the operational oversight of the team supporting the various underwriting units, in addition to the reduction of costs seen in developing and taking new products to market. The most rewarding financial gain in using Websure has been the increased business flow because our underwriters can spend more time focusing on business development rather than stuck in the office dealing with administrative functions.”